Privacy Policy
Last updated: 15 March 2025
At farentoliva, we're committed to protecting your personal information. This isn't just about legal compliance—it's about building trust with the people who use our financial goal tracking platform.
We know that when you share your financial data with us, you're placing significant trust in our ability to handle it responsibly. This policy explains exactly what we do with that information, and more importantly, what we don't do.
farentoliva operates under Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We've written this policy in plain English because privacy shouldn't require a law degree to understand.
Who We Are
farentoliva (ABN pending) operates from 13 St Ives Dr, Robina QLD 4226, Australia. We provide a web-based platform that helps individuals track their financial goals and manage their progress toward financial milestones.
When we say "we," "us," or "our" in this policy, we're referring to farentoliva. When we say "you" or "your," we mean anyone who uses our services, whether you're browsing our website or actively using our platform.
Information We Collect
We collect different types of information depending on how you interact with our platform. Here's what that looks like in practice:
Account Information
When you create an account, we collect your name, email address, and password. We might also ask for a phone number if you choose to enable two-factor authentication.
Financial Goal Data
The goals you set, target amounts, timelines, and progress updates you enter. This is the core information that makes our platform useful to you.
Usage Information
How you navigate our platform, which features you use most, and how long you spend in different sections. This helps us understand what's working and what needs improvement.
Technical Data
Your IP address, browser type, device information, and operating system. This is standard information that most websites collect automatically.
What We Don't Collect
We don't collect your actual bank account information, credit card details beyond what's needed for subscription payment processing, or any government identification numbers unless specifically required by law. We're not a bank, and we don't need access to your accounts to help you track your goals.
How We Use Your Information
We use the information we collect for specific purposes. There's no hidden agenda here—we're not selling your data or using it in ways you wouldn't expect.
- Service Delivery: To provide the financial goal tracking platform you signed up for, including storing your goals, calculating progress, and sending you relevant updates.
- Account Management: To manage your account, process your subscription payments, and respond to your questions or support requests.
- Platform Improvement: To understand how people use our platform so we can make it better. We look at usage patterns to identify features that work well and areas where people struggle.
- Security: To protect your account from unauthorized access and detect potentially fraudulent activity.
- Legal Compliance: To meet our obligations under Australian law, including tax reporting and record-keeping requirements.
We occasionally send emails about product updates or new features. You can opt out of these communications at any time, though we'll still need to send essential account-related messages.
Data Sharing and Disclosure
We don't sell your personal information. Period. But we do share limited information with specific third parties who help us operate our platform:
Service Providers
We work with companies that provide hosting services, payment processing, email delivery, and analytics. These providers only receive the information they need to perform their specific functions, and they're contractually obligated to protect your data.
Legal Requirements
We may disclose your information if required by Australian law, court order, or government regulation. We'll notify you about such requests unless legally prohibited from doing so.
Business Transfers
If farentoliva is acquired by or merges with another company, your information may be transferred as part of that transaction. We'd notify you before your information becomes subject to a different privacy policy.
With Your Consent
We might share your information in other circumstances, but only with your explicit consent.
Your Rights Under Australian Privacy Law
Australian privacy law gives you specific rights regarding your personal information. Here's what you can do:
Your Privacy Rights
Access Your Information
You can request a copy of all personal information we hold about you. We'll provide this within 30 days of your request, free of charge for the first request each year.
Correct Inaccuracies
If any information we hold is incorrect or outdated, you can ask us to correct it. Most account information can be updated directly through your account settings.
Request Deletion
You can ask us to delete your account and associated data. We'll comply within 30 days, though we may retain certain information if required by law or for legitimate business purposes.
Object to Processing
You can object to how we process your information in certain circumstances, particularly for marketing purposes.
Data Portability
You can request your data in a commonly used, machine-readable format to transfer to another service provider.
Lodge a Complaint
If you're not satisfied with how we've handled your privacy concerns, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, contact us at info@farentoliva.com or write to us at our Robina address. We'll verify your identity before processing requests to protect your information from unauthorized access.
How We Protect Your Data
Security isn't just a checkbox for us. We've implemented multiple layers of protection to safeguard your information:
Encryption
All data transmitted between your browser and our servers uses TLS encryption. Your password is hashed using industry-standard algorithms and never stored in plain text.
Access Controls
Only authorized personnel can access your data, and only when necessary for support or maintenance purposes. All access is logged and monitored.
Regular Security Audits
We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems.
Secure Infrastructure
We host our platform with reputable Australian data centers that maintain strict physical and digital security measures.
While we take security seriously, no system is completely impenetrable. We'll notify you promptly if we become aware of any unauthorized access to your information, as required by Australian law.
Data Retention
We keep your information for as long as your account is active, plus a reasonable period afterward to comply with legal obligations and resolve disputes. Here's our retention schedule:
| Information Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of account + 7 years | Tax and legal compliance under Australian law |
| Financial goal data | Duration of account + 90 days | Allow for account recovery; then deleted |
| Payment records | 7 years from transaction date | Tax compliance and dispute resolution |
| Support communications | 3 years from last interaction | Quality assurance and legal protection |
| Usage analytics | 2 years from collection | Platform improvement and trend analysis |
When we delete information, we do so securely and completely. Backup copies in our disaster recovery systems are also purged according to our regular backup rotation schedule.
Cookies and Tracking Technologies
Like most modern websites, we use cookies and similar technologies. These are small text files stored on your device that help us remember your preferences and understand how you use our platform.
Essential Cookies
These are necessary for the platform to function. They remember that you're logged in as you move between pages and maintain your security settings. You can't opt out of these without breaking the platform.
Analytics Cookies
We use these to understand which features people use most and where they encounter problems. The data is aggregated and doesn't identify you personally. You can opt out of analytics cookies in your account settings.
Preference Cookies
These remember your choices, like your preferred currency display or notification settings, so you don't have to reset them each time you visit.
Most browsers allow you to control cookies through their settings. Keep in mind that blocking all cookies may affect your ability to use certain features of our platform.
International Data Transfers
Your information is primarily stored on servers located in Australia. However, some of our service providers may process data in other countries, including the United States and European Union.
When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by Australian authorities. These mechanisms ensure your information receives protection comparable to Australian privacy law regardless of where it's processed.
Children's Privacy
Our platform is designed for adults managing their own financial goals. We don't knowingly collect information from anyone under 18 years of age. If we discover that we've inadvertently collected information from someone under 18, we'll delete it promptly.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform at least 30 days before the changes take effect.
Continued use of our platform after changes become effective means you accept the updated policy. If you don't agree with changes, you can close your account before they take effect.
We maintain an archive of previous versions of this policy. You can request access to historical versions by contacting us.
Questions or Concerns?
If you have questions about this privacy policy or how we handle your information, we're here to help.
Email: info@farentoliva.com
Phone: +61 3 6344 4744
Mail: Privacy Officer, farentoliva, 13 St Ives Dr, Robina QLD 4226, Australia
We aim to respond to all privacy inquiries within 5 business days.